Supplier of: skin actives, cosmetic ingredients, cosmeceuticals, active ingredients, and skin care ingredients, for DIY skin care and cosmetics, and homemade skin care products.

• ALL
• SPECIALS
• ACTIVES
  anti-acne

  anti-androgenetic alopecia

  anti-bacterial

  anti-blackheads

  anti-inflammatory

  antioxidant

  capillary health

  exfoliating

  glycation inhibitor and repair

  increase cellular energy production

  increase skin elasticity

  lightening and brightening

  matrix metalloproteinases (MMP) inhibitors

  moisturizing and hydration

  natural phyto estrogens

  nutrition

  oil/sebum control

  pore refinement

  reduce dark circles under the eyes

  reduce fine lines and wrinkles

  reduce rosacea

  restore barrier function

  scar care

  stimulate collagen production

  stimulate HA production

  sun damage protection

  sun damage repair

  treat hyperpigmentation

  wound healing support

  wrinkle relaxers

  wrinkle tighteners
• LAB
  bioferments

  ceramides

  Ethosomes (standardized microemulsions)

  liposome microemulsions

  Liposomes (standardized microemulsions)

  multi lamellar base creams

  peptides

  Pre Dissolved Actives
• FUNCTIONALS
  chelating agents

  emulsifiers & thickeners

  penetration enhancers

  pH adjuster

  preservatives

  silicones

  solvents

  surfactants

  synthetic anti-oxidants

  UV Filters
• VITAMINS
  vitamin C and its derivatives

  vitamin E
• OILS
• SKIN CARE BASES
  Light Liposome Gels

  microemulsions

  multi-lamellar creams

  seakelp bioferment

  silicone
• PACKAGING & EQUIPMENT
  containers & packaging

  digital pocket scale

  pH Meter
• QUICK SHOP
• HELP
  FAQs

  About Us

  Delivery Information

  Privacy Policy

  Terms & Conditions

  Contact Us

• Categories
  ALL

  SPECIALS

  ACTIVES

  • anti-acne
  • anti-androgenetic alopecia
  • anti-bacterial
  • anti-blackheads
  • anti-inflammatory
  • antioxidant
  • capillary health
  • exfoliating
  • glycation inhibitor and repair
  • increase cellular energy production
  • increase skin elasticity
  • lightening and brightening
  • matrix metalloproteinases (MMP) inhibitors
  • moisturizing and hydration
  • natural phyto estrogens
  • nutrition
  • oil/sebum control
  • pore refinement
  • reduce dark circles under the eyes
  • reduce fine lines and wrinkles
  • reduce rosacea
  • restore barrier function
  • scar care
  • stimulate collagen production
  • stimulate HA production
  • sun damage protection
  • sun damage repair
  • treat hyperpigmentation
  • wound healing support
  • wrinkle relaxers
  • wrinkle tighteners

  LAB

  • bioferments
  • ceramides
  • Ethosomes (standardized microemulsions)
  • liposome microemulsions
  • Liposomes (standardized microemulsions)
  • multi lamellar base creams
  • peptides
  • Pre Dissolved Actives

  FUNCTIONALS

  • chelating agents
  • emulsifiers & thickeners
  • penetration enhancers
  • pH adjuster
  • preservatives
  • silicones
  • solvents
  • surfactants
  • synthetic anti-oxidants
  • UV Filters

  VITAMINS

  • vitamin C and its derivatives
  • vitamin E

  OILS

  SKIN CARE BASES

  • Light Liposome Gels
  • microemulsions
  • multi-lamellar creams
  • seakelp bioferment
  • silicone

  PACKAGING & EQUIPMENT

  • containers & packaging
  • digital pocket scale
  • pH Meter

  QUICK SHOP

  HELP

  • FAQ
  • About Us
  • Delivery Information
  • Privacy Policy
  • Terms & Conditions
  • BLOG
  • Contact Us

Delivery Information

When do you process and mail orders?

We process orders on Saturday 08:00 (8 A.M) and mail them on Saturday 10:30 (10:30 A.M).

If you place your order BEFORE Saturday 08:00 (8 A.M), your order will be mailed the same day.

The above mentioned times are in OUR timezone (GMT +8 hours)

TIME CONVERSION CHART - orders will be processed and mailed at these times.
 

USA PDT	USA MDT	USA CDT	USA EDT
Friday 17:00 (5 p.m)	Friday 18:00 (6 p.m)	Friday 19:00 (7 p.m)	Friday 20:00 (8 p.m)

 

Europe WEST	Europe CEST	European EEST
Saturday 01:00 (1 a.m)	Saturday 02:00 (2 a.m)	Saturday 03:00 (3 a.m)

 

Australia AWST	Australia ACDT	Australia AEDT
Saturday 08:00 (8 a.m)	Saturday 08:30 (08.30 a.m)	Saturday 11:00 (11 a.m)

 

Hong Kong NZDT	Japan JST	New Zealand NZDT
Saturday 08:00 (8 a.m)	Saturday 09:00 (9 a.m)	Saturday 13:00 (1 p.m)

 

Why did you ship to the wrong address?

• We never ship to the wrong address. 
• Our shipping labels are printed directly from the data YOU ENTER.
• Please make sure that YOU have entered YOUR CORRECT shipping address. 
• We are not responsible for ANY delivery delays, or missing mail, due to incorrect address data entered by the customer.

Do you email order status updates?

Yes, we email: order received, order processing, order dispatched (with tracking number), order on backorder, and lost password emails.
If you do not receive confirmation emails from us, then they were diverted by your ISP, your spam-blocking software or by filters.

Why has my order not been delivered?

• We use registered mail, this requires a signature on delivery.
• If you are not home, then your Post Office is SUPPOSED to leave an attempted delivery notice. USPS  in the USA usually does NOT do this.
• Once the item has been sent, BulkActives has NO CONTROL over the package delivery time.
• Estimated delivery times are (click here)
• If your order is not delivered 14 days after shipping, then please contact your local post office (USPS in the USA). They WILL have your mail, don't take NO for an answer!
• If your local post office (USPS in the USA) refuses to locate your order, please email us and we'll initiate a Track & Trace from our post office to your post office.  In many cases, a longer wait time may occur until the package has either been located and delivered, or sent back to BulkActives' return address.
• The buyer has the choice of purchasing Registered Airmail (NO tracking) or EMS (FULL tracking).
• For EMS please use the tracking number we provide to track your order.
• Registered mail does NOT show ANY tracking data. 
• Note that some orders may be delayed if held by customs for additional inspection. Your Post Office has no information on specific items awaiting customs inspection. Once an item clears customs, it is handed over to your Post Office for delivery.

I am in Canada, where is my order?

I have recently been dealing with some issues related to orders sent via REGISTERED AIRMAIL to Canada.
If you are a Canadian, I need you to understand the following, before placing an order.

In short

I do NOT work for Canada Post or the Canadian customs department (Canada Border Services Agency).
Once I have shipped an order, I have no further control over what happens.
Track and Trace enquiry

The ONLY thing I can do is to start a “Track and Trace enquiry” via my post office, but it should be noted that Canada Post will not be able to do ANYTHING with that UNTIL the Canadian customs department (Canada Border Services Agency) has released your mail to Canada Post.

 Registered mail does NOT have full tracking

This is very important: registered mail does NOT have full tracking! (EMS does have full tracking)

Canada Post does NOT have any info UNTIL they receive the mail, and they only receive the mail AFTER it has been released by the Canadian customs department (Canada Border Services Agency).

“If you receive a message indicating that tracking information is unavailable for your parcel, it doesn't mean that your package hasn't been mailed. It may mean that tracking information isn’t available yet. This may be the case when information is provided by foreign postal administrations.” https://www.canadapost.ca/web/en/kb/details.page?article=tracking_information&cattype=kb&cat=receiving&subcat=tracking
 

The Canada Post tracking site will therefore show this message:

This is because tracking data will ONLY appear AFTER the Canadian customs department (Canada Border Services Agency) releases the mail to Canada Post.

Tracking data will show once released by customs

Once the Canadian customs department (Canada Border Services Agency) has released the mail to Canada Post, the tracking site will be updated, and you will get the following message.

Customs Clearance Delays

Ifyou are unlucky and the Canadian customs department (Canada Border Services Agency) holds your mail for an inspection, then it will take the Canadian customs department (Canada Border Services Agency) about 6 weeks to clear it and release it to Canada Post.

Note that BulkActives’ products comply with the Canadian customs department (Canada Border Services Agency) requirements and we have NOT had ANY mail rejected by the Canadian customs department (Canada Border Services Agency).

The delay is simply because it needs to move through the Canadian customs department (Canada Border Services Agency) system.

Neither I, my post office, nor Canada Post, can do anything about it!

Some Canadian customers are aware of this issue with the Canadian customs department (Canada Border Services Agency), and are very understanding. Others have written aggressive letters, accusing me of poor customer service, incompetence, and/or fraud.

Again, I do NOT work for Canada Post or the Canadian customs department (Canada Border Services Agency). Once I have shipped an order, I have no further control over what happens.

Please understand and accept the process, before ordering!

I ask all Canadian customers to please understand the shipping process involved, before ordering:

1. my post office
2. my country’s sorting center
3. my country’s outgoing mail tracking data updated
4. airplane
5. your airport’s customs agency
6. your post office’s sorting centers
7. your post office tracking site updated
8. your post office’s dispatch centers
9. your home

 Other countries

This process is the same for ALL countries, but luckily most countries do NOT have any problems or delays.

• Recently the Canadian customs department (Canada Border Services Agency) have been slow.
• Italian customs has always been slow .
• South African customs AND South African Post are slow.  

 My commitment to you is that:

• I WILL process your order on Saturdays and post it on Mondays.
• I WILL initiate a “Track and Trace enquiry,” if you have not received you order with 21 days (sent me an email), BUT note that Canada Post will not be able to do ANYTHING with that UNTIL the Canadian customs department (Canada Border Services Agency)  has released your mail to Canada Post.
• I will ONLY issue a refund for the products, but NOT the shipping costs, if YOU refuse delivery OR if you fail to arrange clearance with the Canadian customs department (Canada Border Services Agency), if requested to do so by the Canadian customs department (Canada Border Services Agency), and your order is retuned to me.

UPDATE:  I NO longer offer Registered Airmail to Canada. The only options is EMS.
Regrettably, There are STILL customers who either do not read, or chose to ignore, the warnings and explanations I have provided (FAQ and Delivery Info) and insist on holding me responsible for the inadequate and slow service provided by the Canadian Postal Service and Border Control Agency (Customs). EMS has full tracking, is more easily traced, and does not seem to be affected, as much, by the bureaucratic incompetence and apathy of the Canadian Postal Service and Border Control Bureau.

What are your shipping (postage) charges?

Shipping costs are calculated automatically by our shopping cart.
International shipping charges are based upon the package weight and the location, as determined by TPS, using PayPal's international exchange rates.
You can calculate your exact shipping chares in our shopping cart, before checking out

What shipping options do you offer?

1. International EMS (4-7 days delivery, TRACKING) - Note that EMS is cost effective for LARGE orders only.
2. International small packet (under 2KG) world wide registered AIR MAIL (12-14 days delivery, registration number, NO tracking)

• We use registered mail, this requires a signature on delivery.
• If you are not home, then your Post Office is SUPPOSED to leave an attempted delivery notice. USPS  in the USA usually does NOT do this.
• Once the item has been sent, BulkActives has NO CONTROL over the package delivery time.
• Estimated delivery times are (click here)
• If your order is not delivered 14 days after shipping, then please contact your local post office (USPS in the USA). They WILL have your mail, don't take NO for an answer!
• If your local post office (USPS in the USA) refuses to locate your order, please email us and we'll initiate a Track & Trace from our post office to your post office.  In many cases, a longer wait time may occur until the package has either been located and delivered, or sent back to BulkActives' return address.
• The buyer has the choice of purchasing Registered Airmail (NO tracking) or EMS (FULL tracking).
• For EMS please use the tracking number we provide to track your order.
• Registered mail does NOT show ANY tracking data. 
• Note that some orders may be delayed if held by customs for additional inspection. Your Post Office has no information on specific items awaiting customs inspection. Once an item clears customs, it is handed over to your Post Office for delivery.

Is tracking available?

Yes, EMS mail has full tracking. 
Registered mail ONLY shows limited data. USPS does NOT offer tracking for registered mail anymore.
Note that some orders may be delayed if held by customs for additional inspection. Your Post Office has no information on specific items awaiting customs inspection. Once an item clears customs, it is handed over to your Post Office for delivery, at that stage they will be be able to add your mail to their system, and data will show on their tracking website.

America: USPS does NOT offer tracking for registered mail anymore.
Canada: https://www.canadapost.ca/web/en/home.page
South Africa: http://www.speedservices.co.za/help/trackandtrace.html
Croatia: http://www.posta.hr/provjera-statusa-medunarodne-posiljke
Bosnia and Herzegnovia: http://www.posta.ba/track/2/0/36.html

All outgoing (from me to you), for proof of shipment:
Registered mail: http://postserv.post.gov.tw/webpost/CSController?cmd=POS4009_1
EMS: http://postserv.post.gov.tw/webpost/CSController?cmd=POS4005_1
 

• We use registered mail, this requires a signature on delivery.
• If you are not home, then your Post Office is SUPPOSED to leave an attempted delivery notice. USPS  in the USA usually does NOT do this.
• Once the item has been sent, BulkActives has NO CONTROL over the package delivery time.
• Estimated delivery times are (click here)
• If your order is not delivered 14 days after shipping, then please contact your local post office (USPS in the USA). They WILL have your mail, don't take NO for an answer!
• If your local post office (USPS in the USA) refuses to locate your order, please email us and we'll initiate a Track & Trace from our post office to your post office.  In many cases, a longer wait time may occur until the package has either been located and delivered, or sent back to BulkActives' return address.
• The buyer has the choice of purchasing Registered Airmail (NO tracking) or EMS (FULL tracking).
• For EMS please use the tracking number we provide to track your order.
• Registered mail does NOT show ANY tracking data. 
• Note that some orders may be delayed if held by customs for additional inspection. Your Post Office has no information on specific items awaiting customs inspection. Once an item clears customs, it is handed over to your Post Office for delivery.

Should I choose small packet airmail or EMS?

It depends, at a certain weight it becomes much cheaper to use EMS, also EMS has TRACKING.
Registered Airmial does NOT have tracking.

 Our shopping cart will allow you to estimate the shipping costs.

• We use registered mail, this requires a signature on delivery.
• If you are not home, then your Post Office is SUPPOSED to leave an attempted delivery notice. USPS  in the USA usually does NOT do this.
• Once the item has been sent, BulkActives has NO CONTROL over the package delivery time.
• Estimated delivery times are (click here)
• If your order is not delivered 14 days after shipping, then please contact your local post office (USPS in the USA). They WILL have your mail, don't take NO for an answer!
• If your local post office (USPS in the USA) refuses to locate your order, please email us and we'll initiate a Track & Trace from our post office to your post office.  In many cases, a longer wait time may occur until the package has either been located and delivered, or sent back to BulkActives' return address.
• The buyer has the choice of purchasing Registered Airmail (NO tracking) or EMS (FULL tracking).
• For EMS please use the tracking number we provide to track your order.
• Registered mail does NOT show ANY tracking data. 
• Note that some orders may be delayed if held by customs for additional inspection. Your Post Office has no information on specific items awaiting customs inspection. Once an item clears customs, it is handed over to your Post Office for delivery.

What about customs clearance?

We request that you contact your customs office and ask about import regulations and restrictions before placing your order. It is important for you to become familiar with Customs policies for your specific country before ordering. Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, the delivery being delayed or even returned. Please check with your Customs office to see if your country permits the shipment of the products you are planning to order from us and if any additional licenses or permits are needed.  You may have to pay import taxes and/or customs duties. You may also be required to pay a brokerage (handling) fee for the shipment. These charges are separate from your shipping charge and you will be billed directly for them.

Registred mail ONLY shows limited data. Note that some orders may be delayed if held by customs for additional inspection. Your Post Office has no information on specific items awaiting customs inspection. Once an item clears customs, it is handed over to your Post Office for delivery, at that stage they will be be able to add your mail to ttheir system, and data will show on their tracking website.

My products were damaged, what can you do for me?

 We used to have a problem with the seakelp jars leaking due to cracks.  We are now using much stronger jars and this does NOT happen anymore.
 When a bag of powder has burst we'll replace the lost portion of that product. Email us the details of the loss.
 If there is a small hole in the side of the bag it usually means that your customs agents have taken out a small sample for inspection.

What happens if my mail is returned to you?

 Mail is usually returned when:

• it is refused clearance by customs (this has only been a problem in Italy)
• you gave us the wrong address
• the mail carrier attempted delivery while you were not home and left a note in your mail box, but you did not go to the post office to claim the mail
• the mail carrier attempted delivery while you were not home and did NOT leave a note in your mailbox.
•  No matter what...when we receive the mail we will issue you a ful refund for the products, but NOT the shipping costs.

Will you mail products to my country?

 If you can pay us via PayPal, then we will ship to your country.

 However, if you live in Greece or Italy then please note that:

• Mailing products to Greece or Italy is not easy as their customs are very restricted.
• We do mail to customers who live in Greece or Italy, but we cannot guarantee that your customs department will issue clearance.
• We generally do NOT recommend that you purchase our products.
• However, if you accept these risks, feel free to place an order.
• If your customs department returns the product to us we WILL issue you a refund for the cost of the products (but NOT the postage costs).
• It can usually take up to 3 months for customs to process mail.
• During this time you will not know the status of your mail as the customs department does not provide tracking data to your post office (more on that here). 
• If we don't receive the product back, you will not receive a refund.

USPS

USPS does NOT offer tracking for registered mail anymore.

• We use registered mail, this requires a signature on delivery.
• If you are not home, then your Post Office is SUPPOSED to leave an attempted delivery notice. USPS  in the USA usually does NOT do this.
• Once the item has been sent, BulkActives has NO CONTROL over the package delivery time.
• Estimated delivery times are (click here)
• If your order is not delivered 14 days after shipping, then please contact your local post office (USPS in the USA). They WILL have your mail, don't take NO for an answer!
• If your local post office (USPS in the USA) refuses to locate your order, please email us and we'll initiate a Track & Trace from our post office to your post office.  In many cases, a longer wait time may occur until the package has either been located and delivered, or sent back to BulkActives' return address.
• The buyer has the choice of purchasing Registered Airmail (NO tracking) or EMS (FULL tracking).
• For EMS please use the tracking number we provide to track your order.
• Registered mail does NOT show ANY tracking data. 
• Note that some orders may be delayed if held by customs for additional inspection. Your Post Office has no information on specific items awaiting customs inspection. Once an item clears customs, it is handed over to your Post Office for delivery.